Smile

I once had a boss who always told me, "Smile when you answer the phone". Hmm, they can't see me so why should I smile? I never did it and never really thought about it until work this weekend when a coworker said the same thing. I tried it, and it does work. I think I felt so goofy smiling for a person who can not see nor will ever know that I was, that it made me kinda of laugh and have a good attitude. The positiveness was short lived though, they asked if they could place an order for delivery. Wrong number lady.