Hands off the Merchandise

You are gonna love this one!
A co-worker, lets call her Cali, told me this story the other day. I unfortunately was not able to see this, but I did hear her yelling from across the store.

It was on a Sunday, and Sue was there with me. This typical Wisconsinite mother came up to the counter: curly, permed, bouffant hair, ghetto fake nails, pancake makeup...with New Balance tennis shoes and a turtleneck under a crew sweater.

She had purchased a robe in November of last year and wanted a refund on it- the receipt read that she had used a H* (store credit card). I asked for her card, and she said, "I paid for that in cash,"

"No, the receipt says 'H* Charge card,"

"Well, I want cash for it."

"I am sorry, our policy is to return the item back to the card."

...

I was busy processing the return, and she interrupted me.

"Well, then what the Hell happens if it is a zero balance?"

"The company will issue you a check based on the credit to your account."

She said nothing further, I gave her the receipt, and she went on her way.

...

About five minutes later, she came back.

"I want to speak to a manager."

"About what?"

"Does it matter? I want a manager."

"Yes it matters, if I can fix it."

"I want store credit. I talked to someone down there, and she said I could have store credit if I didn't have a card or receipt."

"Ma'am, you had the receipt. And you put it on a charge."

"YOU DIDN'T TELL ME ALL OF MY OPTIONS."

"No one has ever wanted a merchandise credit in place of the money being accredited back to the account!"

"Well, I want store credit."

This went back and forth for a few rounds, and I was steadily loosing my temper more and more. Sue tried to step in because of how bad she was yelling at me, and at one point, after explaining our policy for a third time, I took off my glasses and looked down at the counter.

She reached across the counter with her nasty-ass fucking nails, and grabbed me by the collar, propped my face up, and said, "Look at me," in a really shitty tone.

I lost my cool. I took a step back, help up my hand, and said, "Ma'am, you need to calm the fuck down."

I got Sue to post void the transaction.
Gave her a store credit (which she could only spend in the store, instead of getting a check issued to her by the company which she could deposit and spend as she wished).
Told her in the most monotone voice I could muster, "You have a nice day."

*Oh retail..what a joy..and on the Day of the Lord..

Thanks!

Hey all! Thanks for the comments!
*I should of told the crazy that I knew her husband, but I didn't even want to talk to her because I was so disgusted by her. I wish she would of been drunk because then I could of just laughed it off and thought she was exaggerating or something, but I was more saddened for her lame life. Nothing as out of the blue has happened to me again, but then again I don't do hair in a salon anymore. Thank god!

Awkward

It takes a lot to make me feel awkward, but one lady managed to in about 15 seconds. She sits down in my chair and says, "Make me look hot! I've got a big date with my "lover" tonight". Okay, so color, cut, style? "Everything, my husband doesn't like when I change my hair, but my "lover" does." Oh god, why did I even ask. She then goes on to explain that she has been married for 12 years and has 2 sons. She has been with "this" lover for 2 years. Yes, "this" lover there has been previous ones and there will be more, I was assured. Thanks, I was worried. Oh, and one of her sons might not be her husbands but a "lovers", whom he is named after. Okay, so I am not asking any questions about her personal life, but trying to change the subject to her hair or the weather or anything else that does not require her to use the word "lover" anymore. I put the foils in her hair, set the timer, and walk away because I need a break. I come back to wash out her hair and start to cut. She asks me if I have a boyfriend and so on. I tell her yes and she then tells me I should cheat on him. I am shocked and before I can say anything else, she tells me where her and her "lover" meet, go to dinner, shop, and everything else. I turn on the blow dryer. She talks louder. I style her, ring her up, and hoped I would never see her again. I charged her extra because I felt like a therapist and it made me feel better for putting up with her. Thank god I graduated a month later and did not tell school what salon I worked at in case she tried to find me. Honestly, what if I would of known her husband or her "lover". It was like she was proud of what she was doing and didn't care if she got caught. I don't get why she would tell all of this to me, a complete stranger who could of been related to a "lover", I knew her last name and could of told her husband (who is probably just as insane since he married her) or maybe she was just crazy.
This is why I am the...tHAIRpist

Roots

Who needs a psychologist when you have a hair stylist?
A few people..
The customer is always right!
What if they are crazy?
Welcome to the ugly roots of the hair and retail world where if your clients and customers don't make you insane, your bosses will. I'll let you in on a few of my "best" stories that will be sure to inspire you to be a better consumer. The drunk lady, Rafiki Habi, chronic returner, peeing lady, giant legs, and so many more. Excited? I thought so.
Remember..your worst hair day is usually the day you decided to grace me with your presence and your life story just so I give you a 10% discount on your $4 mug is not something I care about. Thanks.
xo tHAIRpist